Privacy Policy

Last Updated: October 3, 2025

Plan-Travel.com Co., Ltd. ("we," "us," or "our") understands and places the utmost importance on the privacy of our clients ("user" or "you"). This policy is established to clarify our procedures for handling your personal data when you contact us and use our services, especially for visa application processing. We are committed to providing you with the highest level of trust. You can be confident that your information will be handled with the highest standards of care.

Definitions

• "Personal Data" means any information that can directly or indirectly identify an individual.
• "Data Subject" means the individual who owns the Personal Data.
• "Data Controller" refers to Plan-Travel.com Co., Ltd.
• "Data Processor" refers to any person or entity that processes Personal Data on behalf of the Data Controller.

Our Core Principle

We adhere to a strict core principle: Your personally identifiable information will absolutely not be disclosed to any third parties. All information and documents you provide to us will be used solely for the purposes of communication and direct service processing for you.

1. Information We Collect

To ensure prompt and accurate service, we collect necessary information that you provide directly to us, such as:

• Contact Information: Full name, email address, phone number.
• Visa Application Information: Information and copies of documents as required by the embassy, such as passport details, travel history, financial information, and other necessary personal data.

2. Purpose of Data Use

All information will be used for the following purposes only:

• To process your visa application and other related services as requested.
• To contact you, provide updates, and respond to your inquiries.

3. Disclosure of Personal Information

We will not disclose your information to external parties, except in the following cases:

• Relevant Government Agencies: Disclosure of information to embassies or visa application centers as required by the application process.
• Upon Official Request: Disclosure or transfer of data only upon an official request from the data owner.

4. Data Retention and Destruction

We will retain your personal data for a period not exceeding 1 year from the date of service completion. After this period, all of your information and document copies will be destroyed to prevent data leakage and protect your utmost privacy.

5. Cookies and Third-Party Services Policy

Our website may use cookies to enhance your user experience. Furthermore, we use online form services from Jotform.com to collect information when you contact us. The use of this service is subject to the privacy policy of Jotform.com.

6. Data Security

With over 15 years of experience, we have implemented robust technical and physical security measures to protect your information from unauthorized access.

7. Rights of the Data Subject

You have the right to access, correct, or request the deletion of your personal data at any time. To exercise your rights, please contact us using the information below.